hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Cheryl Urwin
Underhand and sneaky!!!

I contacted customer services when I couldn't buy the pouches of drinking chocolate and their excuse was storage and recycling. They didn't even mention the truth being because you now have to buy the boxes of sachets. 1) There is far more packaging and storing boxes takes up twice the amount of space2) so they could sneakily charge more fir less content. What was a 35gm serving in their sachets is only 31gm!!! Think I shall just velvetise Cadburys or supermarket home brand drinking chocolate in future. Poor show Hitel Chocolat

1
Date of experience: Nov 05, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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