hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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WHY are you doing this?

When I discovered NUTMILK hot chocolate in your store I felt like found heaven on earth. It made me buy Velvetiser (used, no thanks for a new one for £100+) and a large NUTMILK sachet I was so happy to make at home, the entire pack was £14.95 instead of 1 small cup for £5.95 in the shop each time. SADLY, joy didn't last long AT ALL. You no longer can buy those sachets, whichever flavour you fancy, with the most stupid excuse in the shop - coz they had nowhere to display them. INSTEAD, they introduced a new box (read extra money wasted on packaging + individual sachets) and WORST PART IS that amount in them is SO TINY that you can BARELY FEEL that nutmilk now = watered down version. WHY does something good always get changed to absolute nonsense? Gonna finish what's left and sell my velvetiser away too. Just NO LONGER MAKES ANY SENSE

2
Date of experience: Oct 28, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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