After 3 years Velvetiser stopped heating drinks. Spoke to Hotel Chocolate who have advised 'too bad' as its out of 12 month warranty! To only cover such an expensive item for 12 months is ridiculous but to be honest I didn't ever think it would be a problem as it was made by Dualit. This was originally bought as a birthday present for my mum. It has only ever been used as directed and with HC sachets. As a result of their appalling attitude we won't ever recommend (as I have done to several friends) and will never shop with Hotel Chocolate again due to their 'too bad' attitude to customers!
Claim your business profile now and gain access to all features and respond to customer reviews.
Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
