hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Patricia
I like the products but the website is a nightmare

I like the products - I just wish the website worked. It's so often almost impossible to place an order. Today's issue - tried paying via PayPal (I'm on holiday and want to send a birthday present) but the site kept saying something on my order was out of stick, yet the shopping basket showed everything was in stock. Impossible to progress, Tried 3 times. I guess I need to find a different chocolatier as this is too hard. I would say 80% of the time I have problems with this website. No idea why they don't fix it.

2
Date of experience: Oct 18, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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