hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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martin harris
Disgusting value for money

Initially I was going to comment on the appalling dispatch time, but having now received the order I'll also comment on the value.It took 5 days to dispatch my order, delivered by Amazon logistics. That's not good enough.As to the items ordered, I guess I should have read the small print. I must be living in an alternate universe, one where 150g of chocolate costs £20, because that's what I've paid.£20 for a 150g 'happy birthday' box of chocolates. The box is tiny, and frankly I'm now rather embarrassed to offer it as a gift.I appreciate chocolate isn't cheap, and this is supposedly premium chocolate, but £20 for 150g of chocolate does not represent value for money. The weight of the item is hidden far down in the listing in small print, rather than being transparent when ordering. I feel conned and taken for a ride. I'll never order from Hotel Chocolat again.

1
Date of experience: Oct 10, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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