I ordered some chocolates for my father’s birthday. He’s a long time fan and has just had to go into a care home. I ordered the delivery a week in advance. Standard delivery would have arrived in time but I wanted to be sure they arrived on the day itself so booked a named day delivery. On the day of delivery I had a message saying they would be delivered two days late (not great for a product ordered in advance in a “Happy Birthday” sleeve). I have now had a message saying they were actually delivered this evening (one day late) and left “near the front door” of a building with visitors and staff passing in and out continually. They have not been located. People order chocolates like these for special occasions. Such a careless approach to delivery isn’t acceptable.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
