Yet again a shocking experience. After a late delivery last time I placed an order, this time I paid for a named day delivery, I needn't have bothered, it still didn't arrive on the required day.My wife, who placed the order using my credit card was not suitably qualified to speak to the person in the call centre.So I have to stop what I am doing and confirm she is authorised to speak on the matter. It's not like I hold the nuclear codes!She then spends a fruitless 30 minutes on the call. End result, still no delivery but the massive gesture of a £5 gift card.I guess I should be grateful for the delivery only being 1 day late, and not the 2 days late you originally promised.A word of advice, if a customer has a complaint, already exceed their expectations when you resolve it, don't make out you are actually doing them a favour by delivering the order in the first place.If anyone wants the £5 gift card, just ask, I won't be using or recommending Hotel Chocolate again.Thank you for the opportunity to tell you what I think, I will get back to work now.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
