Always order from them, have done so for years, so thought I'd order my Christmas stuff early, that way I'd get everything I ordered, or so I thought. I placed the order on a Thursday, then received a message the following Tuesday saying one item was out of stock (penguin selector), not much of a problem they just replaced it with another flavour, but it was in stock when I ordered. Then I received yet another email the same day to say the rum and raisin velvetised cream I wanted also out of stock! When I ordered it 5 days before it was in stock, so very disappointed. Why did it take so long to get my order together? If they'd have been quicker I would have got my full order.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
