Their Customer Service team do not read emails and keep asking for the same info several times. When I did speak to an actual person, she kept repeating herself, over and over again. They didn't handle my complaint with respect or any acknowledgement on how I was feeling. Will stick to Lindt.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
