hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Appalling Delivery

I’m sure the chocolates will be delicious, as always. They are a gift. The poor review is for the appalling delivery by Amazon Shipping.I was at home waiting for the delivery when I received a text saying it had been left next to the greenhouse, I don’t have a greenhouse! I rushed out and saw a white van up the road. The driver went to fetch the parcels and also came back with deliveries for two of my neighbours, six parcels for three different addresses, all left behind a property up the road, a totally different address. Our properties are clearly numbered.I will not be ordering from Hotel Chocolat again until they use a different courier service.

1
Date of experience: Sep 17, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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