This is my first experience of Hotel Chocolat. The chocs were given as a 60th wedding anniversary gift and there was a link on the gifting email to click on. I followed instructions exactly but when I came to the end of the order, it still said I owed the cost of the chocs plus postage. I ignored that and the order went through. The confirmation email said the balance owed was again the cost of the chocs plus postage. The chocolates arrived today and look lovely but……it said I had sent them to myself instead of the actual sender. At no stage did I give any payment instructions so I hope that I don’t get charged or accused of stealing the chocs!! It seemed to be a very complicated process to claim this lovely gift and maybe needs looking at and adjusting. I’m sure we’ll enjoy the chocolates.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
