First and last time at their cafe / hot chocolate place. Awful product, terrible price, awful services. The only good thing were the people who could work anywhere other than this place. Sign up and app were stupidly difficult without giving your address, name, email, phone number and every important information a scammer would need to phish information. Had to ask a server to help by using a physical card and link it to an account I had already made online. Physical card useless when we all carry phones 2025. They’re 10-16 years late. Prices are in line with 5 years in the future. Taste was awful. Then complaining about your order, if you have time go on ahead. Otherwise their complaints form is awful. Can speak to someone, they’ll help…. Ish…. Depending…. Didn’t get an email asking for the screenshot to prove I paid for something to get a refund and when I went to find an email I couldn’t. I now decided trustpilot can have a review for other people who have more sense than I do than to just walk in because it looks okay. Starbucks / Costa and even some smaller branded / locals are 5x better easily!!!
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
