Poor communication. Ordered click and collect, of which it is implied that on the Hotel Chocolat website is a fast service. This isn't the case at all. The click and collect was first dispatched to my home address for some reason, then back to Euston. I am now waiting for a refund as I was unable to collect my order. Disappointing experience.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
