I’ve bought a few things from them and they’ve been fine but I recently contacted them to ask if I could purchase a new whisk assembly for my velvetiser. I use it daily and it had just gone past its best, I’ve had it since Christmas 2023 so far from new. They asked for various details and sent one free of charge on next day delivery. I’m so impressed by the customer service after care
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
