hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
J Wills
Great product, bad courier

Great product, but marred by a higher-end brand like Hotel Chocolat choosing to use Amazon as a delivery partner. My order had a sticker on it saying "do not leave in sunlight", which, once again was ignored as it was dumped on my doorstep on a sunny day, today. This is the third time this has happened to me with a Hotel Chocolat order, one of which had melted and had to be replaced. I have flagged this courier issue to Hotel Chocolat before, but they clearly don't care about poor delivery! Maybe DPD would be a more appropriate partner!

3
Date of experience: Aug 24, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More