hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Steven Barton
Poor delivery

As always the chocolate is first rate. The ordering again was first class. The problem was with the delivery. Today was the hottest day of the year 32 degrees when the package was delivered by Amazon.The package as always will go through the letter box.I double checked this by pushing it through myself. The package says do not leave in direct sunlight. The package was left in the direct sun at the front of my south facing house in full view of passing pedestrians. I buy your chocolates first of all because they are wonderful. Also because the package goes through the letter box. First of all for security but also to protect them from weather. I think you need to take your delivery firm to task because it’s your reputation at stake.

3
Date of experience: Aug 13, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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