The chocolates were a gift for an ailing friend... they were well received, but then they were a gift so the sentiments will not necessarily reflect the full truth. But I have every reason to assume the chocolates and presentation box were excellent. However, I paid extra for guaranteed next day delivery and the gift was delivered (by Amazon) a day late. The world didn't crumble as a result, but now I have the feeling that I can't rely on Hotel Chocolate's promise of performance. I chased delivery this morning, but received no response from customer services... so I wonder how many complaints they receive. Then it's what the company does that matters... not the words.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
