hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Eve Harris
Very disappointed

My friend, whose birthday I had ordered the chocolates for was very disappointed. The courier Hotel Chocolat used to deliver them (Amazon) just threw them by the front door in blazing sunlight. So when my friend got home, he found that the chocolates had disintegrated into an inedible horrific mess. As they were not exactly cheap (almost £30), I feel that they ought to be replaced by Hotel Chocolat. While I realise that this is not the company's fault, and Hotel Chocolates are usually excellent, I do feel they have a responsibility with regard to the the couriers they use.

1
Date of experience: Jun 26, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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