hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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EL69
Brilliant customer service

As a non coffee or tea drinker, hot chocolates have always been my hot drink of choice. A few years ago my partner bought me a Velvetiser and it made drinking hot chocolate an even better experience. Recently my Velvetiser broke and the customer service team were quick to respond to help me try and resolve the issue. Unfortunately the machine seemed to have died, but the team gave me an unexpected discount for a new one which I am very grateful for! Brilliant customer service!

5
Date of experience: Jun 09, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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