Was celebrating a ‘big’ birthday and my hubby took me shopping. I was delighted to receive an email from Hotel Chocolate wishing me happy birthday and giving me a £5 voucher for a free chocolate treat. The voucher said I had to spend a minimum of £5.50 to get the £5 discount. I was happy with that so we paid our Cribbs Causeway store a visit. I chose some chocolates and was told that as they cost £5.45 I would need to spend 5p more to get my £5 discount. I asked what was the cheapest thing I could buy and was told that nothing in the store cost less than £5.45. So on principle I politely expressed my dissatisfaction and left the store unhappy. If your cheapest chocolates are £5.45, why do I have to spend £5.50 to get the offer not £5.45? I’m diabetic and usually buy Hotel Chocolate as gifts for other people, so was looking forward to some good quality 70% chocolate as a treat all for myself - I didn’t want to have 2 packets. If you want to offer me a buy two get £5 off then just tell me that upfront! Enticing me in for a free product when I have to spend the same amount again is misleading and a sneaky thing to do!
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
