hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Ashton Adams
Totally melted TWICE!

Totally melted! Delivery driver left it at front door in full sunshine and so both boxes were totally melted! It did have a label on the box to say not to leave it in direct sunlight. Previously they left it in the food recycling bin with the rotting food sludge! Hotel Chocolat need to sort their couriers or I won't be using them again.Update- Hotel Chocolat have given me a gift voucher to compensate for the melted chocolates as the boxes I ordered are no longer in stock. Hopefully we'll have more success with the next order!Update- too much to hope for, melted mess again! They are refunding a few quid back this time which is the extra bit I paid for on top of the gift card from last week's slop!

1
Date of experience: May 09, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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