I have always had a wonderful experience with my previous orders which had been delivered by Royal Mail. This time it’s been disastrous. I ordered my chocolates over the May bank holiday. I paid for next day delivery so that I would receive them 07/05/2025. I received an email from Hotel Chocolat so went to track my package. There was a message from Amazon Shipping stating that the estimated delivery was 08/05/2025!! I tried to reschedule as I wouldn’t be at home and add some delivery instructions. I wasn’t able to do this as I got a message stating that you couldn’t change anything with this package. Tried to put in the Hotel Chocolat order number and the number on the Amazon page- the message I got was that it had not been recognized.Today, 08/05/2025, my package was meant to be delivered between 3:30pm-6:30pm. This was later pushed back to 6pm-8pm.At 8:30pm I wondered where my order was and looked to see if it had been delayed. I was so shocked to see that it had been delivered. No-one had knocked so I went to the front of my house to see if it had been left at the front door. No package so I looked around and couldn’t locate it. Amazon Shipping had not sent a photo so I couldn’t see if I could recognize where the package had been left. I went and asked my neighbors but nothing had been delivered to them.I’m so disappointed and will always shop in store in future if Amazon Shipping are going to be the couriers.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
