I purchased a Hotel Chocolate Easter Egg for my granddaughter back in March and mailed it to the USA.The parcel hit a block at the US customs and was returned to me a month and a half later. When I was examining the Easter Egg on its return, I was horrified to see that it was assembled with no protective packaging like cellophane. You could just get to the chocolate inside by taking it apart and then reassembling it. I can see that the figurines inside the egg are manhandled and look slimy. I have no choice but to bin £34 worth of chocolate because of Hotel Chocolate's sheer incompetence in doing decent packaging. Whether it's legal to sell food products without proper protection, I can't tell
Claim your business profile now and gain access to all features and respond to customer reviews.
Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
