For Easter I sent my son a care package from Hotel Chocolat (he is going to school in Leeds, UK & I live in the USA) and, unfortunately, the chocolate City Easter Bunny was crushed to pieces when it arrived with the shipping box in fine shape. So I wrote a review, not a terrible review, but not a 5-star review either, and a representative of Hotel Chocolat contacted me about it - - they were so nice and after a few exchanges by email, THEY DID RIGHT BY ME! They sent me a gift card that more than covered the price of the bunny! And more than that, it's not something that will expire in a few months, I have 2 years to use it!The bunny was, of course, still edible (as my son noted, it still tasted great 🙄😏😂) but Hotel Chocolat made their customer, who couldn't exactly come into the store, as I'm in a different country, happy - - plus a return customer to boot! Not only is their product fabulous, their customer service is fantastic!
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
