I have been a regular customer for HC over the years. Recently, however I have seen a marked decline in the quality of chocolate, and of course, the substantial increase in price. This Easter’s eggs have made me decide it’s time to reduce any purchases I make from HC. The chocolate eggs I ordered, came in a different container from the usual quality - of course you could tell it was a cheaper paperish version of what used to be a decent container, and the egg itself (£34 worth of egg) was not as thick as it used to be and certainly the flavour had changed. A Cadbury’s egg would have been more flavourful. There is something markedly different about your chocolate now and it’s not nice. Also, the very few amount of chocolates inside the egg was disappointing compared to years before. There was markedly LESS contents inside. You can’t expect to keep returning customers happy and returning, when you start changing the quantity and quality of what your customer is getting, and expecting them to pay more for that. I think next year I’ll be buying Lindt bunnies that are much cheaper and way tastier. Really really disappointed. Also, while I’m at it, I used to buy your Everything sleekster box, and often your mixed trays to add in to Xmas boxes and birthday gifts, but they’ve become overpriced and rubbish quality too. Very sad.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
