I've been a VIP customer for a couple of years now,but I fail to see ANY benefit whatsoever of this.I'm disabled & ALL my shopping HAS to be carried out online.I receive the VIP birthday code for money off,YET whenever I attempt to use it,I'm unable.It's APRIL other offers are running & you are PEVENTED from using 2 offers together(OR an offer with a discount).Shoppers who can collect their orders from a store do not pay delivery charges(or only a minimal),YET someone who is UNABLE to take advantage of this constantly pays your delivery fees even when ordering; £60,£80,£100,or even £200+ in one transaction.How is this Fair?!I really do like Hotel Chocolat(not its prices),& it's now a family tradition I buy it for Birthdays,Easter,Christmas & New Year.However with my VIP status no longer offering/getting a discount with ALL purchases(when it was originally set up/like it once use to, I'm afraid that without changes being made to this 'so-called' VIP club, I will properly cease to be a regular customer by the end of the year(I will need to buy my kids the same as I bought my others for theirs earlier in the year) but once that is completed I will no longer buy anythingon a regular basis. (Current order no: 74461073 from 22/4 £62.65. Discount refused as sale items.Previous order number:74295193 from 15/3 - £138.95. Discount refused as easter items were on 2 of £22 or 3 for £14. NEITHER Order would take my VIP discount code,& will run out 30th April.Easter almost ALWAYS happens in April. I've been told it can not work with other offers......but it could have been taken off the delivery charge instead(You just don't want to)
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
