Disappointed and Frustrated I ordered from Hotel Chocolate 0n 23rd April with a 4 to 5 day delivery as stated on their website. However, my order has not arrived on time and is delayed by several days. which is now due to arrive 1st May taking 10 days to delivery !! Way beyond the time the Birthday gift was need by.Despite the promise of quick delivery, it became clear that they didn’t intend to meet that commitment.When I contacted customer service, I received vague responses with no real explanation. Although they suggested that I ordered another box for next day delivery at my own cost and when the original box arrived I could call again and then they would send out a returns label to return the first box, upon receipt of the chocolates they would credit my account. CrazyThe entire experience was frustrating and disappointing. I expected much better from a company that advertises premium service. I won’t be ordering again.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
