hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Exceptionally poor quality easter chocolate/eggs

I placed an order for Easter. I wanted to gift something a little bit more luxury compared to what you can buy in the supermarket. I buy hotel chocolat on and off quite regularly, usually the sleekster boxes of chocolates and the mix and match chocolate selectors. I spent about £70 on four 40% milk chocolate splattered egg easter eggs, a white chocolate splattered easter egg, a lamb and mint sandwich egg, a chocolate chick and buttons and some carrot cake chocolates. Several eggs arrived broken, which didn't surprise me, as there was a thin piece of paper below the eggs and one above. Not well packaged at all. The easter egg chocolate was exceptionally poor quality. I was quite shocked at how poor they were. I do not believe they were 40%, as this would usually result in a rich cholately taste. The chocolate tasted watered down. I would even go as far to say that I don't think it is good enough to use in cooking. I have fed this back so far they have refunded for the broken eggs - but only thanked me for feedback regarding the poor quality chocolate. I would not recommend hotel chocolate for easter chocolate/eggs.

1
Date of experience: Apr 20, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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