hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Antyss77
Disappointing expensive egg conclusion

On the 19/4/25 I posted a review on a large ostrich Easter egg I purchased from hotel chocolate. This purchase was made over a Neuhaus Easter egg I considered purchasing for my family due to one specific detail of advertising by hotel chocolate. On the packageing it stated one half was crispy cookies puffed rice and the other half was crispy feuilletine, this was a total false advertisement to sell the product and extort £90 from the hard working general public by Not using feuilletine on the 2nd half of this very expensive product. Some might say more fool me and that's a fair point but I wrote my review not for financial gain but to highlight again how enticing the photography was for me to part with my hard earned cash to what me and my family actually got inside the fancy tin. There has been many back and forth in emails instigated by hotel chocolate to come to some sort of resolution in this matter subsequently ending in a £10 e voucher being issued. I never asked, wanted or sort finances from hotel chocolate but went along and responded to all emails sent to me out of curiosity. I have no idea weather I'll use this voucher, but I know I'll be purchasing from Neuhaus in the future and giving hotel chocolate a miss. Just a thought I wonder if it's Mars's strategy to false advertise on there products

1
Date of experience: Apr 19, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More