Returned an unwanted item by post as instructed to Hotel Chocolat, I confirmed with them that my item had been received on the 16th of January, ten days ago. I am still awaiting the refund. I telephoned customer services today and after holding for some time spoke with an advisor who confirmed again that the item had been received but I would have to wait for a particular team to contact me to issue the refund. I asked to be put through to the team and was told they couldn't do that. I have wasted so much time on emails and this phone call and still don't have the refund. Very poor customer service, especially when I was on the phone to customer services but they wouldn't process it.
Update- refund has now finally been processed
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
