I strongly advise against purchasing from this company. Unfortunately, I've realized this too late after buying a pro pod and a diffuser. The customer service is far worse than the one star I've given. Not only do the machines and scents fail to cover the advertised area and consume more oil than claimed, but the service is truly appalling.
1. I was enrolled in a membership costing £99 per year without my consent.
2. When I ran out of oil, I couldn't adjust my subscription, meaning I missed out on member discounts and had to pay full price.
3. I've received half-empty bottles that needed replacing.
4. Delivery times are excessively long.
Most recently, I received the wrong scent and now must obtain a return label, pay for my own packaging, and return the incorrect item before they send me the right one. This situation is costing me money to fix their error. I urge you to stay away from this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
