useless website. useless phone system. In fact that was the problem. Wanted to find out if the Cambridge site had on site parking. When eventually I found parking in the FAQs, just got a lazy "talk to the hotel itself" (the website is generic and so has little information for individual sites). So I rang the hotel on the number given. A quick bit of telephone pinball got me to something like "press 4 for location information about directions/parking" and when I pressed 4, I hear "if you would like parking information please visit our website on ...". So bounced from website to phone to website with no solution. Yes, of course I could "press 3 for reception" and ask them but why am I working so hard to get a simple piece of information every person who uses a car must want to know? Isn't that what the "F" in FAQ is all about? Decided not to bother with a room at this hotel.
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