hotelgift.com

4.9
4.9 Based on 160 reviews

...

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Chuck Smith
Avoid at all costs. Disappointing experience.

Avoid at all costs. Disappointing experience. They did not honor our AU $400 gift voucher just hours after it expired. The customer service was absolutely terrible, relying entirely on AI responses. They claim to follow strict two-year expiration policies to be 'fair and consistent,' showing no consideration for exceptional situations or the three-year minimum expiry rule in Australia as per local regulations. This is completely unreasonable. Protect your money.

1
Date of experience: Dec 26, 2025

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