My mum was given a voucher which she couldn't use within the expiry period due to illness and extensive treatment required. I contacted Hotel.gift to ask for an extension of the voucher (it had only just expired) based on these circumstances but they refused saying that once the expiry is reached, the purchase is forfeited. I know everyone has expiry dates on vouchers but some leniency could be shown in extenuating circumstances. It also goes again Australian consumer laws which require vouchers to have a minimum 3 year expiry. I would not recommend this company or use them again.
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