I had a very disappointing experience with Hotelgift.
I paid £224.99 for a one-night stay booked through their platform. After the stay, the hotel provided an invoice showing the actual accommodation cost was £143.45. When I queried this large difference, Hotelgift explained that their price was the “lowest available to them” and refused any refund or goodwill gesture.
As a large booking platform, I was surprised to learn they could not secure a rate even close to the hotel’s own price. While fees were technically shown during booking, the scale of the markup only became clear afterwards, which felt misleading and poor value for money.
This booking was intended as a gift, and the situation left a sour note on what should have been a positive experience. Based on this, I would not use Hotelgift again and would not recommend them to others.
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