I thought I was booking directly with the hotel but it was with Hotel Reservations also known as Hotel Planner. They were using AI and they gave me a quote for $176/nt and I asked for dates April 10-15, 2026. I did not see this available on the hotel website but the AI agent confirmed that it was available. I gave them my credit card information and at the end of the call the agent said it was just for April 8. I also bought the insurance. It was 4am in the morning on April 8 so obviously I didn't authorize the charge. I live in NC and was currently in NC and my flight is not until April 10th. I spoke with 2 customer representatives 5 minutes after the booking and they both said that they could not issue me a credit and that they could only issue me a voucher. I did not authorize the charge and I told them I would dispute with my credit card company. I called the hotel directly when I was able to get the correct phone number and they informed me that the reservation had not been cancelled by the third party but they would try to reach them and have it cancelled if they could.
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HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
