I booked a hotel through hotel planner on Dec 9th 2025 for Feb 28th at Staybridge Hotel in Miami Florida. I prepaid and I was charged at the hotel. The hotel told me they didn't receive the payment. I reached out to hotel planner who then called thr hotel while I was waiting in the phone. The agent with hotel planner told me that they would put in to get my refund due to their mistake. That was a lie. I made several contacts phone calls and all the agents just lie and tell you they will send an email letting you know that you will receive an email. I'm so disappointed do not book through them. I just lost 233.00. I will never recommend them.
Claim your business profile now and gain access to all features and respond to customer reviews.
HotelPlanner is a travel technology company that combines proprietary AI/machine learning capabilities and a 24/7 global customer service network to seamlessly serve all traveler hotel needs from a single platform. HotelPlanner is a provider of individual, group and corporate travel bookings, specializing in unique “Closed User Group” discount rates.
