I reserved a hotel in Nashville for my daughter, who needs a C-section. The website did not mention a $100 deposit for incidentals, which I thought was manageable. However, when she arrived, the hotel refused to accept her debit card for the deposit and wouldn't let me use my credit card over the phone, even though I paid with it. They took my payment and dismissed us. After an hour on the phone with the support team, we received no assistance. I didn’t purchase insurance, trusting I would fulfill my obligations. I feel deceived.
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