Review Time
This place is a joke. Unfortunately my grandmother passed. My kid booked a room for the trip for her Funeral. Wrong dates, canceled it 4 hours after booking. They took the money anyway and said all well. Wife was upset about our kids money, and she booked the room. Tears in her eyes, mistyped the dates, try to cancel it after we already had the Funeral, 2 weeks out and that one was denied. Best part was if you get the insurance you can change or cancel. Still took the money anyway and started basically it was out loss. Extremely disappointed and will never use hotels.com again, and I will be getting friends and family about this.
Not only did the hotel. I made a reservation at not have my reservation, they said they did not receive the reservation until after I got there. Even then, when I finally got the reservation sorted out, they did not have the correct room and it was a terrible hotel. I used the trip insurance I paid extra for for them to let me know the insurance would not cover anything. It was pretty worthless to me.
This company, really is the worse ever.
Once they’ve got your money there is absolutely no customer service. No telephone numbers or addresses. The best you’ll bet is a virtual assistant who is designed to wear you down.
If you want a super stressful experience, use this company, if not, avoid them. They are sharks.
Hotels.com left us stranded see review of hotel we booked through them below.
☆☆☆☆☆ (zero stars if I could)
Wingate by Wyndham Humble/Houston In canceled our reservation the day we were traveling—after we booked over a week in advance. When I called, the person on the phone couldn’t have cared less.
We were forced to book another hotel while our flight was boarding, which was extremely stressful, and it cost us $260 instead of $100 ($160 more) because of their last-minute cancellation. I managed to book something before the plane departed, but no guest should have to deal with that.
I’ve included photos from other reviews, and based on what I’ve seen, it may have been for the best—but the way this was handled is unacceptable.
The service made a reservation and charged my credit card, but I was denied check-in at the hotel. I reached out to the reservation service via phone and email, yet they refused to refund my money despite my inability to check in. The hotel confirmed they hadn't billed my card. After several emails with the service, I was informed that my issue would be escalated for resolution. I highly advise against using this service!
I reserved a hotel in Nashville for my daughter, who needs a C-section. The website did not mention a $100 deposit for incidentals, which I thought was manageable. However, when she arrived, the hotel refused to accept her debit card for the deposit and wouldn't let me use my credit card over the phone, even though I paid with it. They took my payment and dismissed us. After an hour on the phone with the support team, we received no assistance. I didn’t purchase insurance, trusting I would fulfill my obligations. I feel deceived.
I booked a hotel in Nashville for my daughter, who needs a C-section there. The website didn't mention a $100 deposit for incidentals, which I could have managed. Upon her arrival, the hotel refused to accept her debit card for the deposit and wouldn't allow my credit card to be used over the phone, despite it being the card used for the booking. They took my money and dismissed us. After spending over an hour on the phone with the support team, we received no help. I chose not to buy insurance, trusting I would meet my obligations. I feel wronged.
I had an issue with the number of guests on my booking (it should be 2 instead of 1). I contacted the property directly, but they couldn't make adjustments because it was booked through a third party. I reached out to the service multiple times for adjustments, but they failed to help and eventually canceled without a refund. All I wanted was to modify the guest count and possibly add a night. This process has been incredibly troublesome with no resolution. I will never use this service again and advise others to avoid it as well.
I had a terrible experience. My mom mistakenly booked through the service. They never refunded our money, and when I called, the representative asked my age, implying I sounded childish. I'm 31! This was incredibly rude and unprofessional. I feel like they just steal money.
I received a gift card for the service for Christmas. I booked a stay, and it indicated that I owed $15 to be charged to my credit card, which was fine. However, they charged the full amount of $165 to my card instead. I had to use the virtual assistant since there was no phone number available. I went through three assistants in two hours without resolving the issue. They kept requesting a screenshot of the gift card, but the chat kept freezing, forcing me to restart. Now, I still have the gift card but am unsure if I can use it.
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