Hotels.com left us stranded see review of hotel we booked through them below.
☆☆☆☆☆ (zero stars if I could)
Wingate by Wyndham Humble/Houston In canceled our reservation the day we were traveling—after we booked over a week in advance. When I called, the person on the phone couldn’t have cared less.
We were forced to book another hotel while our flight was boarding, which was extremely stressful, and it cost us $260 instead of $100 ($160 more) because of their last-minute cancellation. I managed to book something before the plane departed, but no guest should have to deal with that.
I’ve included photos from other reviews, and based on what I’ve seen, it may have been for the best—but the way this was handled is unacceptable.
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