9/8/2025 Updated review: I did eventually receive my order and the business owner reached out so I am updating the review. I would have appreciated more communication and customer service in the process. Their web presence makes it seem like a much bigger company than it is and that added to the frustration from not receiving a response. Now I'm aware that it's a small family run business, which I do like knowing I'm supporting them with business. I hope they can find a way to be more responsive with their clients. Previous review:I ordered towels on July 12th and haven't received any shipping information. I had to call, text and email before I received a response that only said 'we shipped your items' with no other information. I asked for a tracking number. The response said he'd look into it, but I haven't heard anything.
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