Review Time
I placed an order through Hotels4Humanity.com on October 17 for 3 king size Downlite Enviroloft duvet inserts for $189. On October 22 I received an email from PayPal informing me that the merchant had sent a refund. I received no information about my order being cancelled from Hotels4Humanity. There was no communication or reason whatsoever since they are still selling the same product on their website for the same price that I paid. It is not reported as out of stock. In addition, the fill weight of the item I tried to purchase has now changed which indicates a lack of honesty and transparency in the company.
9/8/2025 Updated review: I did eventually receive my order and the business owner reached out so I am updating the review. I would have appreciated more communication and customer service in the process. Their web presence makes it seem like a much bigger company than it is and that added to the frustration from not receiving a response. Now I'm aware that it's a small family run business, which I do like knowing I'm supporting them with business. I hope they can find a way to be more responsive with their clients. Previous review:I ordered towels on July 12th and haven't received any shipping information. I had to call, text and email before I received a response that only said 'we shipped your items' with no other information. I asked for a tracking number. The response said he'd look into it, but I haven't heard anything.
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