False advertising.BEWARE OF SOUTHWEST HOTELS/ROCKET TRAVEL...I purchased a non-refundable hotel reservation through Southwest Hotels (run by Rocket Travel) in order to get my companion pass. It says that points will post within 5 days for nonrefundable bookings and my points for another nonrefundable booking already posted...When I contacted them about this issue... they said the points will post 1-2 weeks AFTER the reservation is completed, which totally derails my Companion Pass plan. This was their explanation:"Non-refundable reservations are not always Instant Accrual. Non-refundable reservations offer different perks to compensate for the a strict non-refundable policy. Some offer instant accrual, some lower prices compared to refundable reservations, and some offer both."There is NO way to find out whether the points "qualify for instant accrual" on the consumer end when searching for hotels.This is false advertising and I will be reporting them to DOT, CFPB, and adding reviews on all trust websites for this false advertising. I will not be using them to book any future travel. See the image below of what they advertise when you book a non-refundable booking.TL;DR: Southwest Hotels through Rocket Travel advertised that non-refundable hotel bookings points earned post in 5 days, but they are not honoring that, which derailed my companion pass plans. Buyer beware.
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