Review Time
Figured rocket travel was a quality company being associated with Southwest. Mistake. Good thing I checked if the hotel had my reservation. They didn't. Rocket said the hotel :wouldn't answer the phone when they called". Highly unlikely as they picked up quickly and repeatedly each time I called to see if my reservation had come through. Tonight, my reservation simply disappeared from the Southwest site with no explanation leaving me with no hotel. Know those points are tempting but AVOID
Figured rocket travel was a quality company being associated with Southwest. Mistake. Good thing I checked if the hotel had my reservation. They didn't. Rocket said the hotel :wouldn't answer the phone when they called". Highly unlikely as they picked up quickly and repeatedly each time I called to see if my reservation had come through. Tonight, my reservation simply disappeared from the Southwest site with no explanation leaving me with no hotel. Know those points are tempting but AVOID
False advertising.BEWARE OF SOUTHWEST HOTELS/ROCKET TRAVEL...I purchased a non-refundable hotel reservation through Southwest Hotels (run by Rocket Travel) in order to get my companion pass. It says that points will post within 5 days for nonrefundable bookings and my points for another nonrefundable booking already posted...When I contacted them about this issue... they said the points will post 1-2 weeks AFTER the reservation is completed, which totally derails my Companion Pass plan. This was their explanation:"Non-refundable reservations are not always Instant Accrual. Non-refundable reservations offer different perks to compensate for the a strict non-refundable policy. Some offer instant accrual, some lower prices compared to refundable reservations, and some offer both."There is NO way to find out whether the points "qualify for instant accrual" on the consumer end when searching for hotels.This is false advertising and I will be reporting them to DOT, CFPB, and adding reviews on all trust websites for this false advertising. I will not be using them to book any future travel. See the image below of what they advertise when you book a non-refundable booking.TL;DR: Southwest Hotels through Rocket Travel advertised that non-refundable hotel bookings points earned post in 5 days, but they are not honoring that, which derailed my companion pass plans. Buyer beware.
I redeemed Swiss Miles & More mileage for car rental and was referred to Hotels & Cars by Rocket Travel as their agent. They carried out the transaction involving their own agent in Mexico (ACE Rental Cars, Cancún) who did not provide the service and turned out to be crooks, too. Thus, I not only spent my mileage for nothing, but also had my entire trip planning and stay ruined. Rocket Travel now refuses to compensate for the loss, distorting the truth. I strongly discourage everybody from using this agent!
DO NOT BOOK WITH THEM! Not only their website is a pure joke, but I have no words for their customer service. They do not read what you write and they keep on sending the same emails each time. I had to open a claim with my credit card in order to get my money back. Do not waste your time, money and energy with them.
I would not recommend this company to anyone.It used to be my go-to option for car rentals, but after my last experience I will never use them again.I had reserved a car through Hotel and Cars for my summer vacation. When I arrived at the airport, I was shocked to find an A4 paper taped to the Thrifty/Hertz door stating that in order to rent a car you needed a plane ticket. I live near the airport and have rented cars there before (through other companies) without any problem. This requirement was never disclosed during the reservation process.Still, I went inside, thinking it wouldn’t be an issue since I had a confirmed booking. The staff were completely inflexible and said it was “their policy.” They even admitted that this had happened with other customers, and told me to call Hotel and Cars to switch to another company.That’s when the nightmare with customer service began. I spent 50 minutes on hold only to be told they had to “check with IT” and would call me back in 30 minutes. The call never came. I called back three more times, only to hear scripted answers and even had one agent fake “bad connection” to hang up on me.Even the customer service team didn’t know about the plane ticket requirement. After hours of escalation, their final answer was that “the fine print” allows companies to request additional documentation. But a hidden clause that can completely invalidate your reservation is unacceptable.Because of this, I lost my reservation, wasted hours on the phone, and had to delay my trip by a full day. I ended up paying an outrageous last-minute price for another car just to avoid losing the rest of my accommodations.Summary: Hidden policies, zero accountability, and useless customer service. What happened to me goes beyond “extra documentation” – it was effectively a scam. I strongly advise anyone considering this company to stay away.
I booked a car via Miles & More – Hotels & Cars by RocketTravel for 48,600 miles (30/07/2025). On pick-up day, Hertz had no vehicle, even though RocketTravel was informed the day before.After hours on the phone (wrong contact number in the confirmation email, repeated contradictory instructions) and a refusal to process my complaint because of a technicality with my email address while I was on holiday, I had to rebook a second car on 01/08 for 92,200 miles.They refunded the first booking, but I still paid double the miles for the second car — with no goodwill gesture for the wasted time, stress, and unnecessary back-and-forth.This is not how a premium loyalty programme should treat its members.
I rented a car through them. As my flight was delayed and I contacted them, it happened they didn't contact the local rental place and I ended up losing my car. So I had to pay for a new rental for 3x times the price in a last minute situation.Not only are they refusing to reimburse the additional costs but they don't evene acknowledge their error and reimburse the initial rental price.So right now I paid twice a rental totalling 1300 Euros instead of the initial 350EAnd don't get me started on how to access their support by phone or mail.As a miles&more partner this is very bad business
I booked a hotel in Copenhagen with Miles and more Hotel and Cars and I received e-mail confirmation. When I reached the hotel reception discover that the Room reservation was canceled by the Agency.Likely they had a free room but I had to pay twice.Then the Agency sent a money and miles refund but I still know why the canceled the booking.....
Claim your business profile now and gain access to all features and respond to customer reviews.
worldlifetimejourneys.com
bespokeindiatravel.co.uk
lax-transfer.com
travelup.com
swoop-antarctica.com
wheelthepeople.com
holidayhypermarket.co.uk
alpinium.co.uk
tourcompass.dk
corendonairlines.com
