I booked a car via Miles & More – Hotels & Cars by RocketTravel for 48,600 miles (30/07/2025). On pick-up day, Hertz had no vehicle, even though RocketTravel was informed the day before.After hours on the phone (wrong contact number in the confirmation email, repeated contradictory instructions) and a refusal to process my complaint because of a technicality with my email address while I was on holiday, I had to rebook a second car on 01/08 for 92,200 miles.They refunded the first booking, but I still paid double the miles for the second car — with no goodwill gesture for the wasted time, stress, and unnecessary back-and-forth.This is not how a premium loyalty programme should treat its members.
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