While checking in, I asked for a room on the 2nd floor. I would be alone in the room and didnt feel comfortable at 69 to be on the ground floor. The gentleman was helping me when Summer (the manager)stepped into our conversation to tell me that wasn't possible. My sister-in-law was also checking in, Summer gave her a second floor room. We asked if I could switch into that room and we were told no. This made no sense to us! This manager needs a good long class in Hospitality because quite frankly she was anything but. Needless to say, I wound up in a room close to the freeway off ramp, it was a joy. I doubt I'll be back.
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