My wife booked a room through HotelTonight. When we got to the hotel she booked, they told us we booked for the following weekend, not the next 2 nights. This was admittedly my wife's error, but the booking was still a full week out. So we called HotelTonight and explained our situation. We drove 6 hours to visit family in follow up to my Dad's recent death. HotelTonight customer service was couteous and said they would work to try and get our dates changed or some sort of credit. I said, thanks we're in the lobby, and will await your call. 2 hours later, still no call back. I called again and got a different person and explained we were awaiting a call back. She checked with the first guy we talked to and apologized that he got busy and hadn't called back, but said he was told by management there was nothing they could do! So I'm out $312!! I went online the next week and found an executive manager on LinkedIn and sent him an email explaining the issue and asked for intervention. I got ZERO response. I called customer service again and again no help. I literally just LOST $312.00 and got NOTHING in return from HOTELTONIGHT!!
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