Review Time
WARNING: A Disastrous Experience with This Service.
AVOID this platform. My attempt to book a room for my elderly parents for my father's birthday turned into a complete disaster and a total waste of funds. I strongly advise everyone to be cautious of this unreliable service. Inadequate Customer Support
The major issue started with the outdated booking process. There was no option to include a guest's name on the reservation, which is essential for third-party bookings, especially when arranging travel for others. I secured the room, but my elderly father, the intended guest and birthday celebrant, was denied check-in due to his name not being on the reservation. This situation escalated into a chaotic nightmare when I reached out to the customer support team: * Denied Check-In: The hotel could not allow my father to check in because of their strict policy, which the platform failed to manage or communicate. * No Resolution Offered: The service provided NO options for resolution. They were unable to call the hotel to verify my identity, add my father's name, or make any simple arrangements to honor the booking. * Refusal to Refund: Despite their total inability to deliver the service I paid for, they refused to refund the room. It felt like they took my money without providing anything in return.
A Disturbing Business Practice
This is not just a case of poor customer service; it’s a predatory business practice. To book a room for a family member, have the check-in fail due to the platform's own deficiencies, and then refuse a refund is utterly unacceptable.
This service is a total scam. They take your money with a non-refundable policy and then create obstacles that prevent the service from being used, leaving you stranded and financially impacted. Terrible service. A complete waste of money. I will certainly NEVER use this platform again. Do yourself a favor and book directly with a reputable hotel or choose a service that actually allows you to confirm your guests' names. This special occasion was ruined and was extremely frustrating, especially when trying to do something nice for my parents.
I used this service twice and faced issues both times. I arrived at a hotel after traveling 40 minutes only to find they had no reservation. The service had already charged my account, and there was no room for us. I requested a refund, but they only offered a credit. Now, I’m locked out of my account over supposed 'credit card issues' that I don't have. They claimed someone was trying to access my account, but it was just my partner, who is authorized.
Avoid this untrustworthy service! I arranged a trip and upon checking in on a Wednesday night, I discovered they had me leaving on Sunday instead of the Saturday I intended. When I requested a change to the booking, they declined. I will now contest the charge with my credit card company.
Avoid this disreputable company! I booked a trip and when I checked in on a Wednesday night, I found out they had me checking out on Sunday instead of Saturday as planned. I requested a change to the booking, but they refused. I will now dispute the charge with my bank.
The service confirmed my reservation and then canceled it just before I arrived at the hotel, leaving me stranded. Their customer service was hard to reach, had no viable alternatives, and offered a credit instead of a refund. I had to find a new hotel on my own and wasted $60 on rides to both the scheduled hotel and the new one, which I wasn't reimbursed for. AVOID THIS SERVICE! It's worth it to pay a bit more for peace of mind.
I booked a night at a hotel and was informed at check-in that the agent had not sent the reservation. They were essentially doing me a favor by honoring the booking, which wasn't even in their system! The receptionist said they tried contacting the service several times without success. It's essentially a scam site now. STAY AWAY.
This isn't directly aimed at the parent company, but at their subsidiary, which has been a complete nightmare. I tried to book a one-night stay, but the confirmation showed the wrong date. I called immediately to fix it, but customer service gave me the runaround—no help, no refund, nothing. They just took my money and shrugged. Avoid this app! Book directly with the hotel to save yourself the hassle.
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