I stayed at this hotel a few months ago, booking through hotel tonight website. At check-in, the hotel took my credit card. At check-out, they confirmed I owed $0 and gave me a print-out showing that.Despite that, I was later charged for the room on my credit card without receiving any bill or receipt. The hotel tonight contacted the hotel and confirmed I was overcharged.It has now been two months of repeated requests from the hotel for forms, emails, and “back office” reviews — yet no refund. Even today, after again confirming the mistake, they are requiring me to fill out more forms for what should be a simple correction.This experience has been frustrating and unprofessional, and I would caution others to double-check their bills carefully. Please note: Hotel Tonight also didn't resolve the issue but instead, I was on hold with them for hours
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