Terrible experience. We booked 2 rooms for 2 parties and when we arrived the hotel said one room had been cancelled by “customer service” and we needed to go through the 3rd party (Hotel Tonight) we spent over 2 hours on the phone with no resolution. We finally gave up ended up with half our party 45 minutes away after a concert. The next day we called and explained the hassle and they would only reimburse for the one room we never got and they gave us a 10% coupon to use in the future. They told us it was a $100 coupon but it was up to 10% up to$100 and No thank you, will never use them again. If you do, I would call the hotel before check in to ensure you have it reserved.
Claim your business profile now and gain access to all features and respond to customer reviews.
